The Complaints Procedure

The Principal of this firm who has the ultimate responsibility for this matter is Mr Mohsin Patel. Should there be any aspect of our services which you are unhappy with and which the handler of your case is not able to resolve with you, you may wish to raise this matter with Mr Mohsin Patel or Mr Idris Natha. In the event of a problem you are entitled to complain and this could include a complaint about the firm’s bill. You have the right to complain to the legal ombudsman at the conclusion of your complaint process. You can find details on how to complain to the ombudsman by going onto the Olso website. You will also have a right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974 and that if all or part of a bill remains unpaid the firm may be entitled to charge interest.
The complaint will be acknowledged within 7 days and a substantive response will be sent to you within 21 days. We can confirm that we will not charge you for the cost of handling a complaint. All firms of solicitors are obliged to attempt to resolve the problems that clients may have with the service provided. It is therefore important that you raise your concerns immediately as they arise. We shall do our very best to ensure you have no cause for complaint but if you do this firm has a procedure for dealing with them. This firm values your business and would not wish to think that you have any reason to be unhappy.

How to Make a Formal Complaint

If you are unsatisfied with the outcome you can register a formal complaint by following the below process. Please send your complaint to us in writing using the below email; Complaints@equitassolicitors.co.uk If you are unable to make your complaint in writing, please contact us on 01772 655196.

What Happens Next?

You will receive correspondence from us explaining that we have received your complaint and are looking into it. We may ask you to provide further information to help us properly investigate your complaint. Once we have concluded our investigation, we will send a response which will include our suggestions for resolving your complaint. If you are not satisfied with our response, please let us know which aspects of our response you are not satisfied with and provide any further comments or documents you would like us to consider.
Any Questions? Request a call back to speak to our experts

Further Advice or Assistance

If you remain dissatisfied, you can appeal to the Legal Ombudsman who will independently investigate complaints of injustice arising from legal services. For further information, please visit the Legal Ombudsman website & call them on 0300 555 0333 or write to them at: Legal Ombudsman PO Box 6806 Wolverhampton WV1 9WJ Complaints to the Legal Ombudsman must be made within six years of us being unable to resolve a complaint to your satisfaction or three years of you finding out there was a problem with the service your received, otherwise they may refuse to look at your complaint.

Contact

If you would like to find out more information about any of our services, please feel free to get in contact with us today and a member of our team will be more than happy to help you with your enquiry.

Get In Touch



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  • Head office
    5 Fairways Office Park,
    Pittman Way,
    Fulwood, Preston
    PR2 9LF
    Tel: 01772-655196
    Fax: 01772-798453
    Email: info@equitassolicitors.co.uk